Privacy Policy – luck77

1. Introduction and Scope

This Privacy Policy ("Policy") describes how luck77 ("luck77", "we", "us", "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you", "User", "Player") who access or use the luck77 website at luck77.bio and all associated services, including sports betting, casino games, promotions, and customer support.

By registering an account or using the luck77 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must cease using luck77 and may request closure of your account by contacting our support team.

This Policy applies to all personal data processed by luck77 in connection with its online gambling platform targeting Pakistani players. luck77 is committed to protecting your privacy and handling your data with transparency, integrity, and care.

2. Information We Collect

luck77 collects the following categories of personal information:

2.1 Registration Data: When you create a luck77 account, we collect your full name, email address, date of birth, residential address, and a username. This information is required to create and manage your account and to verify your identity in accordance with our KYC obligations.

2.2 Identity Verification Data: As part of our Know Your Customer ("KYC") process, luck77 collects copies of government-issued identity documents, including your Computerised National Identity Card (CNIC), and a selfie or photograph. This data is used to verify your identity, confirm your age, and fulfil anti-money laundering requirements.

2.3 Financial Data: luck77 collects information about your deposits and withdrawals, including your payment method details (e.g. JazzCash mobile number, bank account details, cryptocurrency wallet addresses). Full payment card numbers are not stored by luck77 – payment processing is handled by third-party payment providers.

2.4 Transaction and Gaming Data: We collect records of all bets placed, games played, amounts wagered, winnings received, and bonuses claimed. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.

2.5 Technical Data: luck77 automatically collects technical information when you access the platform, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communication Data: When you contact luck77 customer support, we retain records of your communications including live chat transcripts, emails, and any documentation you provide in connection with a support request.

3. How We Use Your Information

luck77 uses your personal data for the following purposes:

• To create, maintain, and manage your luck77 account.
• To verify your identity and age in compliance with KYC and anti-money laundering obligations.
• To process deposits, withdrawals, and payment transactions in PKR.
• To provide access to luck77's sports betting, casino games, and other platform services.
• To detect, investigate, and prevent fraudulent activity, money laundering, and abuse of the platform.
• To monitor responsible gaming activity, apply self-imposed limits, and identify potential problem gambling behaviour where required.
• To send you transactional communications including deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about luck77 bonuses, PSL betting offers, and new game releases, where you have opted in or where we have a legitimate interest to do so and you have not opted out.
• To analyse and improve the luck77 platform, user experience, and service offerings.
• To comply with legal and regulatory obligations applicable to our operations.

4. Legal Basis for Processing

luck77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you, including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money laundering obligations, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and direct marketing to existing customers where our interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Data

luck77 does not sell or rent your personal data to third parties. We may share your personal information in the following limited circumstances:

• Payment Processors: Your payment details are shared with our payment service providers (including JazzCash, Easypaisa, and bank transfer processors) solely to process your deposit and withdrawal transactions.
• Game Providers: Limited technical data may be shared with luck77's game software partners (such as PG Soft, Pragmatic Play, and other licensed studios) to facilitate game delivery and session management.
• Identity Verification Services: KYC data including CNIC copies may be processed by third-party identity verification service providers contracted by luck77 under appropriate data processing agreements.
• Regulatory Authorities: luck77 may disclose personal data to regulatory or law enforcement authorities where required to do so by applicable law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of luck77's business or assets, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

All third parties with whom luck77 shares personal data are contractually required to process that data only for the specified purpose and in accordance with applicable data protection standards.

6. Data Retention

luck77 retains your personal data for as long as your account remains active and for a further period as required by applicable legal and regulatory obligations. Specifically:

• Account registration data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC identity documents are retained for the period required by applicable compliance obligations and then securely deleted.
• Technical and log data is retained for up to 12 months for security and fraud prevention purposes.
• Customer support communications are retained for up to two years after the close of the relevant support interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent obligations.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with luck77's data disposal procedures.

7. Security of Your Data

luck77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the luck77 platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Access controls limiting internal access to personal data to staff with a legitimate operational need.
• Regular security monitoring and intrusion detection systems.
• Password hashing using industry-standard one-way algorithms – luck77 staff cannot access your plain-text password.

While luck77 takes all reasonable steps to protect your data, no online system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for using a secure internet connection when accessing luck77.

8. Cookies and Tracking Technologies

luck77 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function, including maintaining your login session and remembering your account preferences. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players use the luck77 platform, including pages visited, session duration, and navigation paths. This data is used to improve the platform experience.
• Security Cookies: Used to detect and prevent fraudulent login attempts and to enforce session security.

You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain luck77 features from functioning correctly.

9. Your Rights and Choices

Subject to applicable law, you have the following rights in relation to your personal data held by luck77:

• Right of Access: You may request a copy of the personal data luck77 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal retention obligation applies.
• Right to Restriction: You may request that luck77 restrict processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact luck77 support by email at the address listed in the footer of this page. luck77 will respond to all verified data rights requests within 30 days.

10. Children and Minors

luck77 is strictly an 18+ platform. We do not knowingly collect or process personal data of individuals under 18 years of age. Any account found to be registered by a person under 18 will be immediately closed and all associated data will be deleted, save where retention is required by applicable law. If you believe that a minor has registered a luck77 account, please contact our support team immediately.

11. Changes to This Policy

luck77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Material changes will be communicated to registered players via email and/or a prominent notice on the luck77 platform prior to taking effect.

The "Last updated" date at the top of this page indicates the date of the most recent revision. Your continued use of luck77 following notification of changes constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the platform and request closure of your account.

12. Contact and Data Requests

For all privacy-related enquiries, data access requests, or to exercise any right described in this Policy, please contact luck77 via the support email address listed in the footer of this page. Please include "Privacy Request" in the subject line of your email and provide sufficient information to allow us to verify your identity and process your request.

luck77 aims to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 days of receipt of a verified request.